FAQ - FREQUENTLY ASKED QUESTIONS

What is the order processing time?
This may vary depending on the number of orders. However, processing time is generally between 1 to 4 weeks.

What is the delivery delay ?
Delivery time varies for each country. It is between 2 to 5 working days for France and 4 to 12 working days for Europe. You will be informed by email as soon as your order is shipped!

I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: contact@byfeatures.com.

I still have not received my order. What's taking so long?

We apologize for the delay. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your order or would like to inquire about it, please contact us via the contact form or at the following address: contact@byfeatures.com .

Why does my t-shirt, sweatshirt smell of vinegar?
When you unbox a new digitally printed t-shirt or sweatshirt, you may notice a vinegar smell or a whitish residue. Don't worry, this is from a fixing agent applied during the printing process, and it's not permanent. The solution is simply to wash the garment! Neither the residue nor the odor is permanent, and it should disappear after one wash.

Do you accept returns, exchanges or refunds?
Yes, you can return your order within 14 days of receipt. Before sending the package, please contact us to make your return request, the return address will be communicated to you at that time. Return costs are the responsibility of the buyer. Custom orders upon request cannot be returned.

Can I cancel an order?
Yes, you can cancel or change an order within 24 hours of purchase. If you wish to modify your order, you can contact me via the contact form.

Can I personalize a product with the design I want?

Yes, you can customize a product of your choice. Go to the “personalization” tab.

Contact us - If you have any questions or need further information, you can contact me via the contact form. I will be happy to help you, I usually respond within a few hours. You can also contact me via Instagram @byfeatures.

BY FEATURES